Refund policy

Every American Made Metalworks piece is cut and finished to order in Blue Ridge, Texas. Because most of what we make is personalized, our return terms depend on the type of item.

Payment for custom orders: Custom and personalized pieces are built specifically for you and can't be resold, so they are paid 100% before production begins. Production starts only after we receive your written approval of the final design and your full payment.

Cancellations: You can cancel a custom order before you approve your proof. Once you approve your proof, custom items can't be returned, exchanged, canceled or refunded, and once production begins no order can be canceled or refunded. Please review your proof carefully (spelling, sizing, colors, dimensions and layout) before approving it.

Design payment: If you start your project with our $100 custom sign design listing, the full $100 is credited toward your sign. It is refundable only before design work begins.

Damaged in shipping: If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and the packaging, and we'll repair or replace it. For freight deliveries, note the damage on the delivery slip before signing, and don't refuse the delivery.

Manufacturing defects: Report a manufacturing defect within 7 days of delivery, with photos, and we'll repair or replace the item. Our warranty covers craftsmanship and manufacturing issues. It does not cover normal weathering, misuse, accidents, vandalism, or damage caused by improper installation by others.

Non-custom items: Items that are not personalized or made to your specifications can be returned within 30 days of delivery if they are unused and in their original condition. The buyer pays return shipping. Contact us before sending a return so we can confirm the item qualifies and give you return instructions. Refunds are issued to the original payment method after we receive and inspect the item.

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Refund policy